SKARPARI

FAqs

About

Covid-19 Protocols​

Customer Responsibiliy

WE ARE TAKING MEASURES TO ENSURE THE HEALTH AND SAFETY OF OUR CUSTOMERS AND Artists, we ask that our customers also TAKE SAFETY PRECAUTIONS FOR THE TIME BEING.

  • MASKS ARE MANDATORY IN AND AROUND THE SHOWROOM.
  • APPOINTMENTS ARE A GREAT WAY TO VIEW WHAT WE HAVE IN STOCK, PLAN CUSTOM ORDERS, AND ALSO TO DROP-OFF OR PICK UP FOR SHARPENING.
  • ONLY TWO CUSTOMERS WILL BE ALLOWED IN THE SHOWROOM AT ANY TIME.
  • FEEL FREE TO DO ALL OF YOUR SHOPPING ONLINE OR BY PHONE UNTIL IT IS SAFER FOR ALL OF US.

COVID-19 Sharpening Services Protocols

* PLEASE READ CAREFULLY *

  • We are happy to provide knife sharpening by appointment via in-store drop-off and pick-up.
  • Please wear a mask during drop-off and pick-up.
  • We ask that you please sanitize your knives before dropping off.
  • Please wrap the knives safely in paper towels and put them in a clean disposable bag with your name on it.
  • Payment for sharpening will be done by invoice through Shopify. Please pay the invoice online before coming to pick up your knives.
  • We will let you know when your sharpening order is ready and arrange a pick-up.
WE HAVE THE RIGHT TO REFUSE SERVICE TO ANYONE. HEALTH AND SAFETY IS OUR PRIORITY. RULES ARE IN PLACE FOR EVERYONE’S PROTECTION.

About

General FAQs

What are your shop hours?

Currently, we are limiting Showroom hours due to COVID-19, but we are happy to meet you there by appointment.

Any changes to regular shop hours are posted on our website and social media.

Where are you located?

We are located at 25 Eads Lane, Lopez Island, WA 98261. In the heart of Lopez Village. We are in the white building behind the thrift store. Look for the logo in the window.

What payment types do you accept?

Due to the Covid-19 Pandemic, we not currently accepting cash.

Due to fraudulent online orders, we may require you to email a photo ID matching the credit card and billing address used for the purchase via email, especially on high-value orders.

We accept all major credit cards and debit cards.

When do you put products on sale?
We periodically have both in-store as well as online sales. There is no structured time frame, but we typically run some type of promotional sale 2-3 times per year. We also have sale items available for in-store purchases only.
How can I follow Skarpari on social media?

The showroom is @skarpari_store.
The knife making is at @skarpari_knives.
We’d love to have you follow us!

About

Knife Care

Can I use my dishwasher to clean a knife?

Never run your carbon steel knife through the dishwasher or leave it sitting in a wet sink. Some of our stainless knives might be ok in the dishwasher, but we suggest always hand washing any knife you want to have last.

My carbon steel knife keeps rusting. How do I make it stop?

Make sure you keep the blade clean and dry after every use. Periodically wipe the blade while in use. Highly acidic foods will cause a reaction faster. Make sure that any wooden, leather, or plastic storage devices are also clean and dry.

How do I remove rust from my blade?

You can use the rough side of a Scotch-Brite™ pad to gently remove corrosion.

My carbon steel knife keeps changing colors. I don’t think it’s rust. What’s going on?

Rust appears on your blade as orange, red, or brown. This should be removed. All other colors including blue, purple, green, grey, and black are considered patina. There’s always a break-in period for carbon steel blades. This is a good thing and it helps protect the blade from future rust.

What is the difference between carbon steel and stainless steel and what care is needed?

Much like a cast iron pan, carbon steel blades must be kept clean and dry and should be lightly oiled after use. Carbon steel forms a slightly better edge than stainless and is easier to sharpen, but is more susceptible to oxidation and can potentially rust if not properly cared for.

Stainless steel can be denser because of more alloys, therefore requiring less maintenance. They also tend to be a little more durable but harder to sharpen, depending on the steel. In short, carbon steel requires a little more care.

I have a stainless steel knife, but it has a rust spot on it. How is this possible?

Stainless steel is not stain-not steel. Many of our blades use stainless steel with a very high carbon content for edge formation and durability. These steels are much less likely to oxidize or corrode but can rust if left dirty or wet for extended periods. Remove rust and be sure to keep the knife clean and dry when not in use. Also, make sure that there is no moisture being trapped in a plastic cover or sleeve, this can cause rust.

I keep finding small chips on the edge on my blade. Why is this happening?

Many steels that are very hard can hold an edge for a long time, but sometimes the extra-fine edge can become brittle.

  • Never cut through bones or frozen foods!
  • Be sure to pick herbs; woody stems of thyme and rosemary can cause microchipping.
  • Take the time to wash greens before they are cut. Tiny pieces of dirt or sand from dirty greens will also cause microchipping.

Most tiny chips are naturally removed in the sharpening process and shouldn’t dramatically affect the knife’s performance.

About

Sharpening & Repairs

Do you sharpen knives?

We use the Tormek sharpening system. It utilizes a water-cooled stone to ensure there is no damage to the temper of the steel by overheating it. We use jigs to ensure we can reproduce any exact sharpening angle.

PLEASE READ OUR SHARPENING POLICIES HERE

How much does it cost?
  • Knives 7″ and under – $10
  • Knives over 7″ – $1.50 / inch
  • Single-bevel blades – $2 / inch
  • Cleavers – $15 – $30
  • Kitchen Scissors – $15 – $30

We sharpen a few other types of items as well. Please contact us before bringing anything that is not a kitchen knife to the showroom.

Can I get my knife sharpened while I wait?

If you are only on island for a short time please text us and we will do our best to accommodate your schedule! Make an appointment by texting or calling us at 360-228-8032, we are here to help.

Each knife will take about 20 minutes for sharpening. Please allow extra time for repairs and restorations.

We will always get your project done as quickly as possible and we will let you know as soon as it’s complete.

I dropped my knife and the tip broke! Can this be fixed?

Knife repair is one of our specialties. We fix broken and bent tips, rusty blades, as well as chipped and gouged blades.

Price is contingent upon the condition and severity of the damage.

All repairs start at $5 and go up by $1 increments. We charge $60/hr for repair and restoration work. Most repairs are $5-$25.

Please contact us for quotes on large repairs, restorations, or unconventional pieces.

I have a knife that’s old and/or broken. Is it even worth fixing?

The short answer is probably. A good knife is a sharp knife, and many knives only need a little tender loving care to bring them back to useful shape. You are far more likely to injure yourself with a dull knife than a sharp one.

How do I keep my knife sharp at home?
  • Only use your knife on hardwood, composite rubber, or plastic.
  • Never cut on countertops, glass, or bamboo.
  • Never put your knife in the dishwasher.
  • Don’t sharpen or hone your knives on anything harder than the blade itself.
  • We recommend ceramic honing rods and a leather strop.

When honing your knife, be sure to trail your edge (pressure goes AWAY from the edge, not into it) and use the same pressure and number of passes on each side of the blade.

If after several passes on each side the edge is still not sharp, it’s time to sharpen the knife.

My knife is dull but I live out of town. Can I ship my knives to you?

We’d be happy to help you restore your knife. We offer complete restoration services to help bring any knife back to life. Please take a look at our sharpening services page for details. Then contact us to get a quote.

If you are shipping an item with a value of over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your shipped item.

I am embarrassed by how bad I let my knife get. Can you help me?

Don’t be afraid to contact us and let us help you. We believe in assisting you in making your knives last a lifetime, we have rarely seen a knife beyond repair!

Do you offer any discounts on knife sharpening?

We offer a 10% discount to all restaurants on sharpening services.

If you want to bring in a large number of knives for sharpening we are willing to offer a bulk discount. This will vary based on the type, size, and style of knives you want to bring in.

About

Shipping & Returns

DUE TO THE COVID-19 PANDEMIC, EXPECT SHIPPING DELAYS.

Most orders will take 24 hours to process, and up to 2 weeks to arrive to you. Custom orders will take 8-12 weeks to complete and we will give you an accurate time estimate when you order. Wait times vary throughout the year.

Due to fraudulent online orders, we may require you to email a photo ID matching the credit card and billing address used for the purchase via email, especially on high-value orders.

All domestic orders are shipped through USPS Priority, you will be notified when your item has shipped. 

We are not responsible for replacing lost, stolen, or damaged products during shipment caused by the courier. Minimal insurance will be provided unless the customer believes that their address is not secure and shipping is unreliable in their area. Additional insurance can be purchased by contacting us.

International Shipping Policy and Terms & Conditions

Prices are shown in US Dollars ($). Any import duties, taxes, or brokerage fees due at the time of delivery are the sole responsibility of the receiving customer. We are not responsible for shipments held up by customs. Cutlery cannot be shipped to certain destinations due to international shipping restrictions. Please check to make sure that your country allows for the importation of knives before placing your order.

Returns and Exchanges

We take great pride in carrying unique handmade products and art.

We accept returns on non-custom products within 7 days of purchase. If 7 days have gone by since your purchase, unfortunately, we can’t offer you a refund. However, we want you to be happy and will work with you to find an exchange or modification.

To be eligible for a return or exchange, your item must be unused and in the same condition that you received it.

Several types of goods are exempt from being returned. Perishable goods such as food and flowers for example. We also do not accept returns on products such as lanterns, hazardous materials, or flammable liquids or gases.

Most often the purchase of one of our Skarpari knives involves some level of custom collaboration with our clients. We go to great lengths through our custom ordering process too provide paper and wooden proofs before your item is finally produced, therefore there are no refunds on custom orders, exchanges can be arranged in most cases.

Refunds (if applicable)
Please contact us before you send it or return in person. A refund will NEVER be provided unless we have approved it prior to shipping it back. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Please allow up to two weeks for the payment to appear in your account.
Sale items (if applicable)

Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Return Shipping (if applicable)

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Please take the same care in packaging your product(s) as we did when sending your original shipment. Knives in particular, if not prepackaged, need to be protected using bubble wrap, several layers of newspaper, or cardboard sleeves. If you have any questions regarding safe packaging practices please let us know, we’ll be more than happy to provide assistance.

If you are shipping an item with a value of over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

About

Guarantee

The Skarpari Guarantee

We are a small business providing unique handmade items crafted by us and other artisans. We value our customers and guarantee all purchases our knives for life and beyond. So please contact us if you need help, or are not happy! We want you to enjoy everything we have to offer to the fullest extent possible.